SHIPPING & RETURNS


 SHIPPING
-IMPORTANT NOTICE-
Dear friends in the EU,
We are deeply sorry that the UK has now left the EU.
We’ve been following the process closely to understand what it means for our relationship! Please read this before you place your order;

You may be subject to import duties, taxes and fees on your purchase once it arrives in your destination country. If so, the shipping company’ll contact you with further information.

Unfortunately, being a small business we cannot take on those costs ourselves.

If returning an order 
To avoid any additional charges and delays getting back to us;
-Please mark your parcel as “Returned Goods” clearly on the outer packaging
-Include a commercial invoice showing it’s a return

If charges are refused please note we would be liable to pay them ourselves, plus the cost of shipping. That would mean we have to deduct those charges from a final refund.
Dispatch Times
To have as little waste as possible, our products are made to order. This means we ship your orders between 5-10 working days.

When your order is ready to be dispatched, we'll send you an email with your tracking details so you can follow your products' journeys to you.

Shipping Times:
UK customers - 1 to 3 working days after dispatch.
EU customers - 3 to 5 working days after dispatch.
Rest of World customers - 6 to 7 working days after dispatch.
ODD END Studio is not responsible for charges, and delays caused by the customs during delivery.

Standard Shipping Rates:
UK - £3.90
Ireland & EU* - £6.90
USA - £14.90
Free shipping for UK orders of £100 and over.
Free shipping for international orders of £250 and over.
If your country is not listed at the checkout, please contact us at: info@oddend.co.uk


RETURNS
At ODD END, we want you to love your order.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition and packaging within 14 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occurring in transit.
Please inform us at info@oddend.co.uk with your tracking number, order number, your reason for the refund, and full name. Once your goods are accepted back into stock, you will be issued with a refund within 7 working days.

Please note that as a small business we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage. We cannot take responsibility for items lost or damaged during transit.

Please allow up to 7 working days for the money to reach your account.

If you wish to exchange an item, please specify the size and colour on the returns form enclosed in your parcel. Please note if we do not have the size or colour you have requested for the exchange, we will send you an email notification and automatically issue a refund for the returned item. Customers will be charged for all extra postage costs incurred in an exchange. We will be in contact to arrange for delivery costs to be paid before the item is shipped.

We will endeavour to get your order sent out to you as soon as possible, therefore please contact us immediately if you wish to cancel your order. You can contact us at info@oddend.co.uk, however, if your order has already been despatched we will not be liable for the cost of post and packaging.

ODD END is not responsible for charges, and delays caused by the customs during delivery.