Registered Company Information
* Registered Company: ODD END Studio Ltd.
* Registered in England & Wales
In these conditions the following terms shall have the following meaning: "The Company" means ODD END Studio Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
Payments will be pre-authorised at the time of placing an order. We shall supply no goods without payment. We use Shopify secure payment gateways; they handle the transaction on our behalf and we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfill your order. We do not store credit card details nor do we share customer details with any 3rd parties.
You will be responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. In this unlikely circumstance, we suggest that you track your parcel and contact your local customs office for additional information.
Cancellations or returns
We offer a 30 day return policy from the date of dispatching the goods. In this instance all refunds exclude postage costs, customs and import duties, unless we have made a mistake. For full exchange and returns information, please see our returns page here.
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to ODD END Studio Ltd. within seven working days of delivery. ODD END Studio shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by ODD END Studio, promptly return any of the goods subject to any claim and all packing materials securely packaged and tracked to ODD END Studio for examination.
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, ODD END Studio would offer the customer exchange or refund of their goods plus shipping charges.
If the Customer establishes that any of the goods are defective ODD END Studio would offer the customer exchange or refund of their goods plus shipping charges.
In no circumstances shall the liability of ODD END Studio to the Customer under this condition exceed the invoice value of the goods.
We are committed to protecting your privacy. ODD END Studio Ltd. understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
ODD END Studio reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.